Privacy Policy
Solvo Builders, LLC
Effective Date: November 5, 2026
Solvo Builders, LLC ("Solvo Builders," "we," "us," or "our") is committed to protecting the privacy and personal information of individuals who visit our website, submit project inquiries, or communicate with our team.
This Privacy Policy describes how we collect, use, and protect information through our advertising website at https://hello.solvobuilders.com and through associated forms, scheduling tools, and customer communications. It also applies to communications and information collected through our main website at https://www.solvobuilders.com when this policy is linked or referenced there.
1. Information We Collect
We may collect the following information when you visit our website, complete a form, request a consultation, or communicate with us:
- Full name
- Phone number
- Email address
- ZIP code
- Property or project address
- Construction or remodeling project details
- Project descriptions and preferences
- Photos or documents voluntarily submitted
- Appointment and consultation information
- Messages and correspondence with our team
- Communication preferences and SMS consent information
We may also automatically collect information about your use of our website, including IP address, browser type, device information, pages visited, website interactions, referral sources, and advertising or analytics identifiers.
2. How We Use Your Information
We use personal information to:
- Respond to construction and remodeling inquiries.
- Discuss potential projects and provide relevant service information.
- Schedule consultations, appointments, and site visits.
- Communicate regarding project details, estimates, and next steps.
- Provide appointment confirmations and reminders.
- Send SMS communications when the appropriate consent has been obtained.
- Send promotional messages when separately authorized.
- Provide automated or AI-assisted customer communications.
- Improve our website, advertising campaigns, and customer experience.
- Monitor website performance and marketing effectiveness.
- Maintain business records and comply with applicable legal requirements.
We use information for legitimate business purposes associated with our construction services, customer relationships, and website operations.
3. SMS Messaging and Consent
Solvo Builders, LLC may communicate with individuals through SMS text messaging when appropriate consent has been obtained.
Our messaging program includes two separate categories:
Non-Marketing SMS Communications
These messages may include:
- Responses to construction and remodeling inquiries
- Consultation and appointment scheduling
- Appointment confirmations and reminders
- Project-related information and updates
- Responses to customer questions
- Follow-up regarding services or projects you requested
Marketing SMS Communications
When you separately consent to marketing communications, messages may include:
- Construction and remodeling service information
- Special offers and promotional announcements
- Updates about available services
- Project inspiration and related information
- Occasional follow-up about future construction or remodeling needs
Consent to receive non-marketing messages does not automatically authorize marketing messages.
Providing a phone number or submitting an inquiry does not automatically constitute consent to receive automated SMS communications.
SMS consent is optional and is not required as a condition of purchasing services or submitting a project inquiry.
Message frequency varies. After opting in, customers may receive an initial response and several follow-up messages during the first week, with occasional additional messages related to their inquiry or selected communication preferences.
Message and data rates may apply.
To opt out of SMS communications, reply STOP to any message from Solvo Builders. To receive assistance, reply HELP.
You may also contact us at info@solvobuilders.com or (801) 512-1000.
4. Mobile Information and SMS Consent Protection
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS consent applies only to communications authorized by the individual and is not transferable to unrelated businesses or messaging programs.
Mobile phone numbers and SMS opt-in information are not provided to advertising platforms for marketing or promotional targeting.
Authorized technical and customer service providers may support the operation of our messaging program, subject to the restrictions described above.
5. Cookies, Advertising, and Website Analytics
Our website uses advertising, analytics, and tracking technologies to measure website activity, improve user experience, and evaluate marketing performance.
These technologies may include:
- Meta Pixel
- Meta Conversions API
- Google Analytics 4
- GoHighLevel tracking and analytics
- Cookies and similar website measurement technologies
These services may process website interaction data, device information, IP addresses, browser identifiers, advertising attribution information, and conversion events.
We may use this information to measure advertising effectiveness, understand website traffic, and improve our campaigns.
SMS opt-in consent records and mobile phone numbers are excluded from third-party advertising data transfers.
Certain tracking tools may be controlled through your browser settings, device privacy settings, and applicable advertising platform controls.
6. Service Providers and Information Access
We may use authorized service providers to support our website, business operations, and customer communications.
These services may include:
- Website hosting and form management
- Customer relationship management systems
- Appointment scheduling
- Email and SMS delivery
- AI-assisted customer communication
- Website analytics and advertising measurement
- Technical support and marketing operations
Authorized personnel and service providers may access information as needed to perform business-related services on behalf of Solvo Builders.
Such access does not authorize the independent use of customer mobile information or SMS consent for third-party marketing or promotional purposes.
All information handling remains subject to the mobile information and SMS consent protections described in Section 4.
7. Phone and Email Communications
When you contact Solvo Builders or submit an inquiry, our team may communicate with you regarding your requested project or services.
These communications may include phone calls, emails, appointment coordination, responses to questions, and project-related follow-up.
Promotional communications will be sent in accordance with applicable consent requirements.
Marketing emails will include an unsubscribe option when required by law.
You may contact us to update your communication preferences.
8. Information Retention
We retain information for as long as reasonably necessary to respond to inquiries, provide services, manage customer relationships, maintain business records, support legitimate business operations, and meet applicable legal obligations.
Retention practices may vary based on the nature of the information and its intended business purpose.
9. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.
Access to personal information is limited to authorized individuals and service providers with appropriate business responsibilities.
Although we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.
10. Privacy Rights and Communication Preferences
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
- Ask questions about how information is collected and used.
- Request access to certain personal information.
- Request correction of inaccurate information.
- Update your communication preferences.
- Opt out of promotional communications.
- Exercise other privacy rights provided by applicable law.
For SMS communications, reply STOP to unsubscribe or HELP for assistance.
For other privacy questions or requests, contact us using the information provided below.
11. Third-Party Websites
Our website may contain links to websites operated by other organizations.
These websites may maintain independent privacy policies and practices. Solvo Builders is not responsible for the privacy practices of websites we do not operate.
We encourage visitors to review the privacy policies of any third-party services they choose to use.
12. Children's Privacy
Our website and services are intended for adults seeking construction or remodeling services.
We do not knowingly collect personal information from children under the age of 18 for marketing purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website technologies, services, or applicable requirements.
Any updates will be published on this page with a revised effective date.
14. Contact Information
If you have questions about this Privacy Policy, SMS communications, or our information practices, please contact:
Solvo Builders, LLC
Website: https://www.solvobuilders.com
Advertising Website: https://hello.solvobuilders.com
Email: info@solvobuilders.com
Phone: (801) 512-1000
Spanish Fork, Utah